Shipping Policy

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 5pm.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Box Drop Mattress of Lake Worth LLC
Returns Department Tracking #
3520 Roberts Cut Off Rd, Fort Worth, TX 76114

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Request a Call-back ►

We have very knowledgeable and friendly mattress consultants whose goal is to help you find your perfect mattress!

What People Are Saying...

I definitely recommend this place. great prices... you pick what you want not what they want to sale you. awesome cash deals or you can even apply for a line if credit. don't pass this place up.

Got myself a super deal saved over $700 compared to another shop. I never knew a place like this existed, so glad I came to check it out. Super friendly, super deal, recommending to everyone I know!

I’d like to thank John for being so patient and professional with us as we went through the process of buying our split king adjustable bed! If you want a business that cares about you and your needs, John and Box Drop Mattress of Lake Worth is the place to go!